These practical details help you decide whether a contactless menu fits your restaurant: how guests open it, what you can update, when ordering is optional, and which responsibilities remain with your team.
What is a contactless menu?
It is a restaurant menu that guests open on a phone, usually from a QR code or short web link. They can browse in their browser without an app. It shares menu information digitally; it is not a guarantee about hygiene, safety or service.
Do guests need to install an app to view the menu?
No. A MenuForma menu opens in a compatible phone browser after a guest scans the QR code or follows the link. They still need a usable device and working internet connection. Keep a printed menu, short link and staff assistance for guests who cannot or do not want to use a phone.
How is a QR menu different from QR code ordering?
A QR menu may be read-only: it shows dishes, prices and restaurant information. QR code ordering adds item selection and order submission. You can use the menu without ordering, or configure table ordering when it suits your service. Make the chosen journey clear.
Can I replace printed menus completely?
You can decide how much you rely on a digital menu, but keep an alternative for limited connectivity, a flat battery, accessibility needs and guests who prefer help. A contactless menu needs internet access to open. It does not make a restaurant menu available offline on every device.
Can I change dishes and prices after printing the QR code?
Yes. Edit the content in your dashboard, then check the public menu on a phone. The QR code can continue to point to the same link, so ordinary changes do not require new table signs. Check seasonal prices, sold-out items and imported content before service.
What information do guests share, and how should privacy be handled?
Browsing a menu does not require an app account. If you enable ordering, choose the details needed for that service, such as a delivery address where relevant. Collect only what your team needs, explain your privacy practices, and follow the data-protection rules that apply to you.
Can a contactless menu show allergens safely?
You can add supported allergen labels to dishes. MenuForma includes the 14 EU allergen categories, but the restaurant remains responsible for ingredients, cross-contact information, accurate labels and local requirements. A digital menu cannot confirm that a dish suits an individual guest; staff should remain available for questions.
Is a contactless menu free with MenuForma?
The Free Forever plan supports one restaurant with one primary-language menu and table ordering. It is not a time-limited trial. Regular is needed for multiple languages, delivery and takeaway ordering, online payments, and multiple restaurants. Review current plans before choosing features.
Which features are included with Regular and what do online payments cost?
Regular adds multiple languages plus delivery and takeaway ordering. Online payments require Regular and a supported, configured Stripe connection. MenuForma lists a 0.6% platform fee per Stripe transaction, and Stripe processing fees may also apply. Available payment methods depend on your account and region.
Can I configure the menu and ordering flow for my own restaurant?
Yes. You manage dishes, prices, availability, menu languages and services. For table ordering, test each code and make sure staff know how incoming orders are handled. MenuForma does not replace your judgement about service, ingredients, local rules or practical support on site.