What is QR code menu ordering?
It is a restaurant ordering journey opened from a scannable code or shared link. Guests browse the menu in their phone browser, choose available items and options, then send an order through the enabled flow. The restaurant controls the menu, service settings and the team process behind each order.
Is a digital menu the same as placing an order?
Not necessarily. A digital menu can be used only for browsing dishes, prices and descriptions. Ordering adds item selection, any configured options and a submission step. Decide whether to enable ordering for your service, and make the sign clear about what guests can expect after they scan.
Do guests need to download an app?
No. A guest can open a public MenuForma menu with a compatible camera and browser, without installing the MenuForma app or creating an account just to browse. A usable device and internet connection are still needed, so paper menus and staff assistance remain valuable alternatives.
Can I import and edit my current restaurant menu?
Yes. Start from a PDF, menu photo or website link, or enter dishes directly. Treat imported content as a draft: review categories, item names, prices, descriptions, options and availability before publishing. Your restaurant remains responsible for the accuracy of the information guests receive.
How do table numbers work with orders?
For dine-in service, table-specific QR links can carry a table reference into the ordering flow. Test the finished table card and make sure staff know where they review incoming requests. A table reference helps with context; it does not replace the team’s own check before preparing or serving an order.
How will my team know that a guest has ordered?
Build a routine around the order dashboard and available notifications, then test it during a quiet period. Decide who monitors new orders, what acknowledgement means in your restaurant and how exceptions are handled. Review every enabled service journey before asking guests to rely on it.
Can I keep taking orders in person and offer paper menus?
Yes. Phone ordering can be an additional route rather than the only route. Keep printed menus and a staff-led ordering path for guests who want a recommendation, cannot use a phone or simply prefer speaking with someone. That flexibility keeps digital convenience aligned with hospitality.
Can I update prices, dishes or options after printing the code?
Yes. Save the menu changes in your dashboard and reopen the live page on a phone before service. Ordinary updates can remain at the same public destination, but check the guest view after each change and remove or revise any printed instruction that no longer describes the service accurately.
Can guests order takeaway or delivery?
Regular supports delivery and takeaway ordering. Configure the service you intend to offer, including the relevant customer fields, opening details and local rules, then test the journey before sharing it. Free Forever is designed for one restaurant’s primary-language menu and dine-in table ordering.
How do online payments and fees work?
Online payments require Regular and a supported, configured Stripe connection. MenuForma lists a 0.6% platform fee for each Stripe transaction, and Stripe processing fees may also apply. Review current MenuForma plan details and Stripe terms before enabling checkout or explaining card-payment costs to guests.